Category Archives: home business

Outsourcing: “insanely important” for women?

Confession Time: Although I announced in my latest biz@home column that I’m ready to outsource those blog and website tasks that belong in the hands of a bona fide techie, I have yet to do so. Sure, I can claim this is because I’ve got some prep work to do first, but the truth is I have yet to make the mental switch that will let me relinquish control over this aspect of my business.

Is this because I’m a woman?

The idea that women have a harder time outsourcing had never occurred to me. Then I heard blogging and social media expert Julie Roads say that the question of what we are willing to outsource is “insanely important” for women in business.

Gone missing! That's what happened to my web site after the last time I tried to take care of the tech side of things myself.

Gone missing! That's what happened to my web site after the last time I tried to take care of the tech side of things myself.

Roads made the comment at a recent seminar on blogging for business where she was the presenter. Recently,  I asked Roads, who also writes marketing copy (and has a terrific blog), to elaborate via email. Here’s what she said:

biz@home: What gets in our way when it comes to outsourcing? Why do we hold back (if we do)?

Roads: Women are fantastic multi-taskers, and we’ve been socialized to think we need to do it all. As if getting help or outsourcing is somehow lazy, representative of us shirking our duties and a sure sign of failure.

SuperWoman complex anyone?

It’s outdated, but deeply ingrained that we will watch the mothership – both at home and at the office (and manage each one magnificently) – no matter what.

biz@home: What can help us get over it?

Roads: Talking to other women and doing this as a group – getting strength from each other as we march into uncharted territory. As a whole, we share well – and this includes sharing success stories and encouragement. I think it also helps to hire other women as your outsourcers/contractors. This way, you aren’t just relieving your full plate, you’re simultaneously supporting another working woman, mother, daughter.

biz@home: Why should we? How is the reluctance to outsource holding us back?

Roads: It’s interesting to examine what we readily outsource (putting on a new roof) and what we tend to cling to (writing our own marketing materials).

Why should we outsource as much as possible? Because why should you spend 40 hours a month balancing your books, when you could hire a bookkeeper that can do it in 10 while you design this winter’s fashion line?

We think we can’t afford to pay the bookkeeper for those 10 hours, but can we afford to give up the 40 hours of our own? We’re paying for that lost time as well. Not to mention that if you’re a fashion designer, those 40 hours spent with your finances promise little more than frustration, boredom, stress and confusion.

What’s the payoff? Who wins?

Me again: I love Roads’ closing comment on the subject.

“Ultimately, this is about letting ourselves off the hook – giving ourselves the freedom to achieve what we desire.”

Don't forget to check out Julie's blog.

Isn’t that an inspiration?!

P.S. Don’t forget to check out Julie’s blog.

Please don’t ask me to interrupt.

Ha! I’ve been vindicated. Yet another study, this one out of Stanford University, has shown that productive multitasking is an oxymoron.

Take that, you restless flits.

Hmmm. Do I sound defensive? Well I am. You see I’ve been worried that my Luddite-like resistance to today’s interruptive, multitasking style of work and life is making me not just hopelessly out of touch but maladapted to today’s business world.

So of course I’m happy to hear of new evidence suggesting that it’s actually smart not to flit back and forth from texting, tweeting, YouTube, Facebook, Google, etc., to one’s presumed focus – the meeting you’re in, a writing project you’re working on, a dinnertime conversation, whatever.

I like this particular study because it calms my fear that my anti-multitasking stance is really a cover for an inability to keep up with my younger, presumably more efficient, fast-flitting cohorts. The subjects of the Stanford study were college students. Yet despite their youth, they simple were no good at jumping among tasks. Sure they did it, probably a lot, but the multitaskers were “just lousy at everything,” according to Stanford professor and study author Clifford I. Nass (quoted in a New York Times article).

Alas, I’m not sure such findings make it OK for anyone who is self-employed to put off answering emails, phone calls, texts and the like until a time that’s convenient for them. Clients may well expect instant answers to their phone calls, emails and text messages. They may actually assume that we’ll always interrupt whatever we’re doing to attend to their electronic interruptions.

Question: If we fail to fulfill client expectations of 24/7 on-demand electronic responsiveness, are we guilty of poor customer service?

Truthfully? I sure hope not.

Buyers Market – In Extremis

In many professions, trades and industries, vendors are grappling with a phenomenon many haven’t experienced in years. Today’s buyers market means they face rigorous, even cutthroat, price negotiations. A 2-minute YouTube video making the rounds shows how this dynamic might play out were it to extend to daily life. It’s funny – well, unless you’re the vendor. Then it’s painful.

YouTube VendorClient2As consumers, we all love a buyers market. But on the supply side, it poses a serious, potentially disastrous, business challenge.

For more on this often-sharp imbalance of power,  including advice from a management consultant and my own brother’s perspective (he’s a builder), I invite you to read my Aug. 2, 2009, biz@home column.

What about you? How is the buyers market affecting your business? I’d love to hear.

Welcome to biz@home

Well, imagine that. Two years after publicly confessing my skepticism about blogging, here I am, staking a claim in the blogosphere.

What brings me here? For 5+ years I’ve been writing a newspaper column about home-based business and the work-at-home life. Now – finally – I’ve found the gumption (and time) to take the biz@home conversation online.

Who’s this for? This space will be devoted to home-based business owners, solo practitioners and other self-employed people. This means those of you who, like me, feel a tad out of sync with today’s hyper-driven, cyber-obsessed 24/7 business and workplace norms AND those of you always-on go-getters who operate 24/7 in a tweeting, texting and otherwise cyber-connected universe.

As you know, the work-at-home world is a fast-growing, fast-changing place.  Today our numbers include everyone from visionary entrepreneurs with mega-goals to stay-at-home moms just trying to earn an extra buck. Yet for all our differences, we share common challenges – from staying afloat in the recession to staying out of the fridge; from staying on-task on a down day to staying ahead of the competition.

What’s in it for you? For one thing, I’ll tell you the not-always-pretty truth about one woman’s experience as a home-based solo practitioner and reluctant businessperson. I hear over and over from biz@home readers that this personal truth-telling is both helpful and entertaining. But I won’t merely tell my sorry tales and leave it at that. I’ll include practical advice, useful links and other resources. What I really hope you’ll find here is inspiration, ideas you can use, and, most of all, the juice to get moving when your spirits flag.

The full story. This blog has a self-promotional agenda too. After hiding under a rock for most of my career, I’ve decided to take a long-overdue risk and put my name and work in front of a wider audience. (This feels surprisingly good, by the way.) My motivation? Very soon I’ll need to start spreading the word about a forthcoming book, a collection of newly revised biz@home columns. (Working title – biz@home: Real Life Tales, Real World Advice.)

I hope you’ll stay tuned.